Job Description
Join our dynamic team as a Customer Service Representative and enjoy the security of weekly pay with immediate start opportunities! At Nexus Solutions Group, we value your expertise and dedication, offering a supportive environment where you can thrive. As the frontline of our operations, you'll resolve customer inquiries with professionalism and empathy while contributing to our mission of exceptional service delivery. We provide comprehensive training and career advancement paths for motivated individuals ready to make an impact.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with speed and accuracy
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions and maintain detailed case records in Salesforce
- Collaborate with technical teams to resolve complex customer issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities and cross-reference product knowledge
- Participate in weekly team training sessions and process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in B2B/B2C environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Strong problem-solving abilities and conflict resolution techniques
- High school diploma or equivalent; college degree preferred
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 45+ WPM with 98% accuracy
- Valid work authorization for immediate employment