Job Description
Join Peak Performance Solutions as a remote Customer Service Representative and become the heart of our client experience! We're seeking empathetic professionals to deliver exceptional support from home while enjoying Colorado's vibrant lifestyle. This full-time role offers competitive pay, comprehensive benefits, and a flexible work environment designed for success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and shipping requests using Salesforce CRM
- Collaborate with technical team to resolve complex product issues
- Maintain detailed case notes and documentation in compliance with SLA standards
- Identify upsell opportunities and contribute to revenue growth targets
- Participate in weekly training to master product updates and service protocols
Qualifications
- 2+ years customer service experience in B2B or SaaS environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Type 50+ WPM with excellent written/verbal communication skills
- High-speed home internet and quiet dedicated workspace
- Ability to work independently while collaborating in virtual teams
- Available for flexible shifts including evenings and weekends