Job Description
Join our award-winning team as a Customer Service Representative at GlobalConnect Solutions! We're seeking passionate individuals to deliver exceptional customer experiences in our state-of-the-art Scranton facility. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative work environment. As a leader in telecommunications, we invest heavily in our employees' growth and success.
What We Offer:
- 5 weeks of fully paid training with certification
- Health benefits, 401(k) matching, and paid time off
- Performance-based quarterly bonuses
- Tuition reimbursement programs
- Modern office with free parking and commuter benefits
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with detailed notes
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities based on customer needs
- Maintain 95%+ customer satisfaction score
- Participate in weekly performance improvement sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends during peak seasons
- Passion for helping others and continuous learning