Job Description
Join our award-winning team as a Customer Service Representative with weekly pay and comprehensive paid training! We're seeking dynamic professionals to deliver exceptional support to clients across Boston, MA and Pennsylvania. Enjoy competitive compensation, flexible scheduling, and career advancement opportunities in a collaborative environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution times
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends