Job Description
Join our award-winning customer service team in Fresno! We're urgently seeking motivated individuals with a passion for helping others. As a Customer Service Representative, you'll be the heart of our operations, delivering exceptional experiences to our valued clients. We provide comprehensive paid training to ensure your success, making this the perfect opportunity for career changers or recent graduates. Enjoy competitive pay, flexible scheduling options, and a supportive team environment. Don't miss this chance to grow professionally while making a real impact!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism and empathy
- Resolve customer issues efficiently using our proprietary CRM system
- Process orders, returns, and service requests while maintaining accuracy
- Document all interactions in compliance with company policies
- Collaborate with technical support teams for complex issue resolution
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Excellent verbal/written communication skills in English
- Strong problem-solving abilities with attention to detail
- Proficient in Windows OS and basic internet navigation
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with patience in high-pressure situations
- Must pass background check and drug screening