Job Description
Join our award-winning customer service team in vibrant San Antonio! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy flexible scheduling, comprehensive training, and a collaborative culture focused on growth. Immediate openings available – start your rewarding career path today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions in CRM systems with precision
- Collaborate with team to resolve complex escalations
- Meet/exceed performance metrics for response times
- Identify opportunities for service improvements
- Maintain product knowledge through continuous learning
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Windows OS and MS Office Suite
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Reliable internet connection for remote work
- Flexible availability including weekends