Job Description
Join our award-winning team at Global Support Solutions! We're hosting an exclusive hiring event for dynamic Customer Service Representatives in Louisville, KY. As a key member of our customer experience team, you'll deliver exceptional support while building rewarding relationships with clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, inclusive environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics including first-contact resolution and satisfaction scores
- Contribute to process improvements through feedback and innovation
- Support cross-functional projects during peak seasons
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency in CRM software (Salesforce/Zendesk experience a plus)
- Exceptional communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating weekends/holidays