Job Description
Join our award-winning customer experience team at CustomerFirst Solutions! We're seeking passionate individuals to deliver exceptional support across Illinois and North Carolina. As a key frontline representative, you'll transform customer interactions into loyalty-building moments while advancing your career in a dynamic, growth-oriented environment. Immediate start available for motivated professionals ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues when needed
- Meet/exceed KPIs including CSAT, FCR, and average handle time targets
- Contribute to process improvement initiatives through feedback and analysis
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficient in CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent; college degree preferred
- Experience with multi-channel support (phone/email/chat)