Job Description
Join our award-winning customer service team in the heart of New York City! We're seeking passionate individuals to deliver exceptional experiences to our global clientele. Enjoy comprehensive paid training, competitive benefits, and a dynamic work environment. No prior experience required – we invest in your success!
Why Join Us?
- Comprehensive 4-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team leads to improve service processes
- Upsell products/services when appropriate
- Maintain positive brand representation at all touchpoints
Qualifications
- High school diploma or equivalent required
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office suite
- Ability to work flexible shifts (including weekends)
- Customer service experience preferred but not required
- Must pass background check and drug screen
- Authorization to work in the US required