Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're hosting an exclusive hiring event for motivated individuals to become Customer Service Representatives in our Jacksonville call center. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic, supportive environment. No experience necessary – we provide paid training!
Why Join Us?
- Industry-leading compensation package
- Health, dental, and vision insurance
- Paid time off and retirement plans
- Ongoing professional development
- Modern, state-of-the-art facility
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work rotating shifts including weekends
- Basic computer proficiency (typing 35+ WPM)
- Positive attitude and resilience in fast-paced settings