Job Description
Join ConnectSolutions Group as a Customer Service Representative and enjoy the stability of weekly pay in our Cleveland call center! We're seeking motivated individuals to deliver exceptional support while building rewarding careers. Why work with us? Competitive hourly rates, paid training, flexible scheduling options, and opportunities for advancement. As a leader in customer experience, we also offer remote positions in North Carolina for those seeking work-from-home flexibility. What you'll gain: Comprehensive product training, performance bonuses, and a supportive team environment. Apply today and start earning weekly!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve processes
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Typing speed of 35+ WPM with 95% accuracy
- Flexibility to work evenings/weekends based on business needs
- Valid work authorization and background clearance