Job Description
Join our dynamic team as a Customer Service Representative in Oakland, CA! We're seeking passionate individuals to deliver exceptional support experiences while enjoying immediate start opportunities. This role offers competitive compensation, comprehensive training, and a chance to grow your career in a fast-paced environment.
As a valued member of our customer-focused team, you'll resolve inquiries efficiently, build lasting relationships, and contribute to our company's success. We provide all necessary tools and support for you to thrive from day one.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve product/service inquiries with professionalism and empathy
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for response times and resolution rates
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Proficient with CRM software and MS Office
- Positive attitude and resilience under pressure
- Valid work authorization in the US