Job Description
Join our dynamic team as a Part-Time Customer Service Representative and make an immediate impact! We're seeking empathetic and professional individuals to deliver exceptional support to our valued clients in Atlanta. This role offers flexible hours and the opportunity to grow your career while serving a diverse customer base. If you're passionate about problem-solving and thrive in a fast-paced environment, we want to hear from you!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing issues, product questions, and service complaints promptly
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with support teams to escalate complex issues when needed
- Meet or exceed performance metrics including call quality and resolution rates
- Continuously update product knowledge to provide accurate information
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a call center or similar environment
- Excellent verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and manage time effectively in a fast-paced setting
- Strong problem-solving abilities with a customer-first mindset
- Flexible availability including evenings and weekends