Job Description
Join our award-winning customer service team in Fort Worth, Texas! We're seeking passionate individuals to deliver exceptional experiences for our clients. This full-time role offers competitive pay, comprehensive benefits, and immediate start opportunities. You'll be the voice of our brand, resolving inquiries with empathy and professionalism while working in a collaborative, supportive environment. No nights or weekends required!
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve billing, technical, and service-related inquiries efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed monthly KPIs for resolution time and satisfaction
- Proactively identify opportunities for process improvements
- Contribute to team training initiatives and knowledge base updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in B2B/B2C environments
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced digital/voice channels
- Flexibility to adapt to evolving product/service knowledge
- Must pass background check and drug screening