Job Description
Join our award-winning customer experience team in Washington, DC! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support to our diverse clientele. This full-time role offers immediate start, competitive compensation, and career growth opportunities. As a key member of our support ecosystem, you'll resolve inquiries efficiently while embodying our commitment to excellence. Apply today and make an impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ resolution rate
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain case history
- Collaborate with technical teams to escalate complex issues
- Meet/exceed KPIs including CSAT, FCR, and AHT targets
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask and prioritize in fast-paced settings
- High school diploma or equivalent; college degree preferred
- Availability for flexible shifts including weekends
- Strong problem-solving and empathy skills