Job Description
Join our dynamic team in Austin as a Customer Service Representative! We're offering comprehensive paid training to launch your career in customer support. Enjoy competitive pay, benefits, and a collaborative environment where your growth matters. Help customers resolve inquiries, build relationships, and contribute to our mission of excellence. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet performance metrics for response time and resolution
- Contribute to process improvements for better customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Customer service experience or tech support background a plus