Job Description
Launch your career in customer service with our fully paid training program! ConnectCare Solutions is seeking motivated individuals for entry-level call center positions in Charlotte. No prior experience is required—we'll teach you everything you need to succeed. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Join us and start making a difference in customers' lives while advancing your professional journey.
Responsibilities
- Handle inbound/outbound customer inquiries via phone and email
- Provide accurate information about products/services using scripts
- Document interactions and maintain detailed case notes
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to resolve complex issues
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and listening skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn
- No experience required—training provided