Job Description
Join our award-winning customer service team in Tucson! We're seeking passionate individuals to deliver exceptional support to local clients. As a Full-Time Customer Service Representative, you'll become the voice of our brand through phone, email, and chat interactions. Our comprehensive paid training program ensures you're fully equipped for success from day one. Enjoy competitive compensation, comprehensive benefits, and a vibrant team environment in the heart of Tucson.
Responsibilities
- Handle 50-80 daily customer inquiries across multiple channels with professionalism and empathy
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed quality and productivity metrics (CSAT, FCR, AHT targets)
- Participate in weekly training sessions to enhance product knowledge
- Support local Tucson community initiatives organized by our CSR team
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills in English
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed (schedule shared in advance)
- Valid Arizona driver's license (occasional local travel required)