Job Description
Are you a people person looking for a rewarding career with immediate availability? Apex Contact Solutions is currently seeking dedicated Part-Time Customer Service Representatives to join our growing team in Cleveland, Ohio.
We pride ourselves on delivering exceptional support to our clients and providing a positive work environment for our employees. Whether you are looking to start your career or seeking a flexible schedule, we have the perfect opportunity for you.
Key Benefits:
- Immediate start available
- Flexible part-time hours
- Competitive hourly pay ($15 - $18/hr)
- Training provided
Don't miss out on this chance to advance your career in customer service. Apply today!
Responsibilities
- Answer incoming customer calls and emails in a professional and timely manner.
- Resolve customer inquiries, complaints, and issues efficiently.
- Process orders, returns, and exchanges accurately.
- Document all customer interactions and account updates in the CRM system.
- Escalate complex issues to the appropriate supervisor or department.
- Provide accurate information regarding products, services, and company policies.
- Maintain a high level of customer satisfaction and retention.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is a plus but not mandatory.
- Excellent verbal communication and active listening skills.
- Strong computer literacy and ability to navigate multiple software platforms.
- Ability to work in a fast-paced environment with a positive attitude.
- Must be available to work a flexible schedule, including evenings and weekends.
- Must be authorized to work in the United States.