Job Description
Join our award-winning call center in Raleigh and become the voice of our brand! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and a dynamic team environment. No experience? No problem—we provide paid training!
Why Innovate Solutions Group?
- Immediate start for qualified candidates
- Health, dental, and vision insurance from Day 1
- Tuition reimbursement and career advancement paths
- On-site fitness center and free parking
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., AHT, CSAT)
- Collaborate with team leads to improve processes
- Participate in ongoing training programs
- Maintain compliance with company policies
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with Windows OS and CRM software
- Clear communication and active listening skills
- Ability to work flexible shifts (including evenings/weekends)
- Positive attitude and problem-solving mindset