Job Description
Join our dynamic team at Apex Customer Solutions as a Customer Service Representative! We're hosting an exclusive hiring event for full-time positions in the heart of Chicago. As a key member of our customer experience team, you'll deliver exceptional support to our diverse clientele while advancing your career in a supportive, growth-oriented environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional development. Apply today and become part of our award-winning service culture!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM systems and escalate when necessary
- Document interactions accurately in customer databases
- Collaborate with team members to improve service processes
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a BPO or retail setting
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends
- Typing speed of 40+ WPM with high accuracy