Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heart of our client interactions! We're seeking empathetic professionals to deliver exceptional support to Kansas City residents. Enjoy immediate start, competitive pay, and career growth opportunities in a dynamic environment. No experience? No problem! We provide comprehensive training to launch your customer service career. Apply today and start making a difference tomorrow!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with Kansas City customers
- Resolve billing inquiries, service issues, and product questions efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (call quality, resolution rates)
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure with conflict resolution abilities
- Available to work flexible shifts including weekends
- Must pass background check and drug screening