Job Description
Join our award-winning customer service team in the heart of Northern Virginia! Capital Connect Solutions is seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. This full-time position offers immediate start for motivated professionals ready to make an impact in a dynamic, growth-oriented environment. Enjoy competitive benefits, professional development opportunities, and a collaborative workplace culture focused on excellence.
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining strict data privacy standards
- Collaborate with technical and billing teams to resolve complex issues
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Contribute to process improvement initiatives through feedback and innovation
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM platforms (Salesforce/Zendesk preferred)
- Ability to multitask while maintaining attention to detail
- Strong problem-solving abilities with customer-first mindset
- Flexibility to work rotating weekends/holidays as needed
- High school diploma or equivalent; college degree preferred