Job Description
Join our award-winning team as a Customer Service Representative and become the voice of excellence! We're seeking passionate individuals to deliver exceptional support during weekend shifts in the vibrant heart of New York. This role offers a competitive hourly rate, comprehensive training, and opportunities for career growth within a dynamic, inclusive environment. Perfect for students, parents, or anyone seeking a flexible weekend schedule with impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems and internal resources
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT scores and resolution times
- Proactively identify upsell opportunities to enhance customer experience
Qualifications
- 1+ years of customer service experience in a high-volume environment
- Exceptional verbal/written communication skills with strong active listening
- Proficiency in CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Ability to multitask effectively in a fast-paced weekend setting
- High school diploma or equivalent; college degree preferred
- Flexible availability for Saturdays and Sundays (12-hour shifts available)