Job Description
Join our award-winning team as a Customer Service Representative and deliver exceptional remote support to valued clients across Kentucky and Illinois. We're seeking empathetic professionals with a passion for problem-solving to join our dynamic virtual team. This full-time position offers competitive compensation, comprehensive benefits, and immediate start for qualified candidates. Enjoy the flexibility of remote work while making a tangible impact on customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and billing concerns using CRM tools
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with cross-functional teams to resolve escalated customer matters
- Meet/exceed performance metrics including CSAT scores and resolution times
- Proactively identify process improvements for customer experience
- Participate in ongoing product training and certification programs
Qualifications
- 2+ years customer service experience in remote/call center environment
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with conflict resolution expertise
- High-speed internet connection and dedicated home office space
- Ability to work independently while collaborating in virtual teams
- Flexibility to work rotating weekends and holidays
- Valid US work authorization and reliable technology setup