Job Description
Join our award-winning customer support team in sunny Tampa, Florida! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our global clientele. This full-time role offers immediate start with competitive compensation, comprehensive benefits, and career growth opportunities. If you're a natural problem-solver with excellent communication skills, apply today and become part of our innovative team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve complex issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed KPIs for resolution time and customer satisfaction
- Train on new products and processes quarterly
- Identify trends and suggest process improvements
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service experience in B2B environment
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced digital workspace
- Spanish bilingual certification (highly valued)
- Experience with ticketing systems and SLA management