Job Description
Join our award-winning team as a Customer Service Representative in Louisville, KY! We're seeking compassionate professionals to deliver exceptional support while enjoying weekly paychecks and comprehensive paid training. No experience required—we'll equip you with all the tools to succeed in a dynamic, growth-oriented environment.
Why Choose Us?
- Weekly paychecks for immediate financial flexibility
- Free paid training program with certification
- Health, dental, and vision benefits after 90 days
- Clear career advancement paths
- Modern, collaborative workspace in downtown Louisville
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy
- Document interactions in CRM system with 98% accuracy
- Collaborate with team to improve customer satisfaction metrics
- Meet/exceed KPIs for first-call resolution and CSAT scores
- Identify upsell opportunities for premium services
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service or retail experience
- Exceptional verbal/written communication skills
- Proficient in Windows OS and 60+ WPM typing
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating weekends (1 weekend/month)
- Positive attitude and passion for helping others