Job Description
Join our award-winning customer service team in Virginia Beach! Coastal Connect Solutions is seeking dedicated individuals for full-time call center positions with comprehensive paid training. We offer competitive benefits, career advancement opportunities, and a supportive work environment. No prior experience required – we provide all the tools you need to succeed. Apply today and transform your career with us!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to navigate multiple software systems simultaneously
- Typing proficiency of 35+ WPM
- Excellent problem-solving and critical thinking abilities
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Reliable transportation to our Virginia Beach facility