Job Description
Join our award-winning customer service team in Tampa! We're urgently hiring motivated professionals to deliver exceptional support to our local community. This is your chance to launch a rewarding career with immediate start and competitive compensation.
At CustomerFirst Solutions, we believe in empowering our representatives with cutting-edge tools and comprehensive training. You'll be the face of our brand, transforming customer interactions into loyalty-building experiences. Our Tampa office offers a vibrant, collaborative environment with growth opportunities into leadership roles.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve complex issues using CRM tools and escalation protocols
- Process orders, returns, and account modifications with precision
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced setting
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude and passion for helping others