Job Description
Join our award-winning customer service team in Raleigh! No experience needed – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, benefits, and a supportive team environment. Perfect for career changers, recent graduates, and anyone seeking a fresh start in a dynamic field.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet or exceed daily performance metrics
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (no college degree required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and problem-solving aptitude
- Reliable transportation to our downtown Raleigh location
- Flexible availability including evenings and weekends
- Positive attitude and willingness to learn