Job Description
Join our award-winning team as a Local Customer Service Representative in Memphis, TN! We're seeking compassionate professionals to deliver exceptional support to our community. Paid training provided to ensure your success. Enjoy competitive pay, benefits, and career growth opportunities in a supportive environment. Immediate hire available – apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account updates accurately
- Collaborate with team members to improve service quality
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (e.g., CSAT, resolution time)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM platforms
- Ability to work flexible shifts (including weekends)
- Positive attitude and resilience under pressure
- Memphis residency strongly preferred
- Passion for helping local communities