Job Description
Join our award-winning customer experience team as a Customer Service Representative in Boston! We're seeking empathetic professionals to deliver exceptional support while working remotely. Enjoy flexible hours, comprehensive benefits, and career growth in a dynamic tech environment. You'll be the voice of our brand, transforming customer interactions into loyalty.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases accurately in Salesforce CRM system
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities based on customer needs
- Maintain detailed knowledge of products/services
- Meet daily performance metrics (e.g., 25+ cases handled)
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in remote setting
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office
- Associate degree or equivalent experience
- Typing speed: 40+ WPM with 98% accuracy
- Available to work evenings/weekends as needed