Job Description
Join our award-winning team at Nexus Solutions Group as a Customer Service Representative in Portland! We're seeking passionate individuals to deliver exceptional experiences for our clients. This full-time position offers immediate start, competitive compensation, and comprehensive benefits. As a key member of our support team, you'll drive customer satisfaction through proactive problem-solving and empathetic communication. Our modern downtown office features collaborative workspaces and a supportive culture focused on professional growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% first-contact resolution rate
- Document interactions in CRM system while maintaining 99% data accuracy
- Collaborate with technical teams to resolve complex product issues
- Proactively identify upsell opportunities to enhance customer value
- Meet/exceed monthly performance metrics for CSAT and response times
- Participate in quarterly product knowledge training sessions
Qualifications
- 1+ years experience in customer service or call center environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Type 45+ WPM with 98% accuracy
- Ability to multitask in fast-paced digital environments
- Valid Oregon driver's license (required for occasional client visits)
- High school diploma or equivalent; associate's degree preferred