Job Description
Join ConnectCare Solutions and transform your weekends into rewarding opportunities! We're seeking passionate Weekend Call Center Representatives to deliver exceptional customer experiences from our state-of-the-art San Jose facility. Enjoy competitive pay, flexible schedules, and a supportive team environment while making a real difference in our community.
What Makes Us Special:
- Premium weekend shift premiums ($4/hr differential)
- Free parking and convenient transit access
- Comprehensive training and career growth path
- Health benefits for part-time employees (20+ hrs/week)
- Monthly team-building events and recognition programs
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and technical support
- Document interactions accurately in CRM systems with 98%+ data quality
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with technical escalation teams for complex issues
- Participate in weekend-only quality assurance reviews
Qualifications
- 6+ months customer service/call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Weekend availability (Saturday/Sunday, 8am-8pm shifts)
- Spanish bilingual certification preferred
- Ability to multitask in fast-paced environment
- Passion for problem-solving and customer advocacy