Job Description
Join Our Hiring Event! No Experience Required!
ConnectCare Solutions is seeking passionate individuals to join our customer service team in Charlotte, NC. We provide comprehensive training and career growth opportunities for motivated newcomers to the industry. If you're a natural problem-solver with excellent communication skills, we want to meet you!
Why Work With Us?
• Competitive hourly rates with performance bonuses
• Paid training program with certification
• Health benefits, PTO, and 401(k) matching
• Modern downtown office with flexible schedules
• Clear path to advancement into team leadership
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet or exceed monthly customer satisfaction targets
- Identify upsell opportunities to enhance customer experience
- Participate in weekly team training sessions
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent (no college required)
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environments
- Proficient with basic computer applications
- Strong attention to detail and organizational skills
- Positive attitude and willingness to learn new systems
- Must pass background check and drug screening
- Availability for evening/weekend shifts (10% of schedule)