Job Description
Are you seeking a career that fits your lifestyle? Apex Logistics Solutions is currently hiring dedicated Night Shift Customer Support Specialists in Chicago, IL.
We are looking for motivated individuals who thrive in a dynamic environment and are available for flexible weekend shifts. As a key member of our support team, you will play a crucial role in ensuring our clients receive top-tier assistance around the clock.
Why Join Us?
- Flexible Scheduling: Choose your shifts with our flexible weekend and night shift options.
- Competitive Pay: Earn between $22.00 and $28.00 per hour depending on experience.
- Growth Opportunities: Clear pathways for advancement within our growing organization.
We are committed to providing a premium work environment where your contributions are valued.
Responsibilities
- Provide exceptional customer service to clients via phone, email, and live chat during night shift hours.
- Resolve complex inquiries and escalate issues to senior management when necessary.
- Manage and update customer records accurately in our CRM system.
- Maintain a high level of professionalism and product knowledge at all times.
- Collaborate with the day shift team to ensure seamless service transitions.
- Identify trends in customer feedback and suggest improvements to service protocols.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer support, call centers, or logistics is a plus.
- Must be available to work rotating night shifts and weekends.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently in a fast-paced environment.