Job Description
Join our award-winning customer service team in Las Vegas! At CustomerFirst Solutions, we're revolutionizing client experiences through empathy-driven support. As a Customer Service Representative, you'll be the voice of our brand—resolving inquiries with professionalism and turning challenges into loyalty opportunities. We offer competitive compensation, comprehensive benefits, and a vibrant workplace culture focused on growth. Our hiring event on October 15th is your chance to launch a rewarding career in customer excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 98% accuracy
- Resolve billing, technical, and product issues using CRM tools and knowledge bases
- Document interactions in Salesforce while maintaining 100% data integrity
- Collaborate with tech teams to escalate complex issues within SLA timelines
- Proactively upsell solutions based on customer needs analysis
- Maintain 95% customer satisfaction score through empathetic communication
Qualifications
- Minimum 2 years B2B/B2C customer service experience in high-volume environments
- Proficiency in Salesforce, Zendesk, or similar CRM platforms
- Exceptional conflict resolution and de-escalation skills
- Ability to type 45+ WPM with 98% accuracy
- Spanish bilingual certification strongly preferred
- Proven ability to meet/exceed KPIs in quality and efficiency metrics
- High school diploma or equivalent; college degree a plus