Job Description
Join Elite Support Solutions as a Customer Service Representative and become the voice of excellence for our growing tech clients! We're hosting an exclusive hiring event in Mesa, AZ to find passionate individuals who thrive in dynamic environments. This role offers competitive pay, comprehensive benefits, and clear growth opportunities. No prior tech experience required – we provide all training!
Our Mesa team delivers world-class support for Fortune 500 companies, and we're looking for empathetic problem-solvers to elevate our service standards. Enjoy modern workspaces, performance bonuses, and a supportive culture that values your contributions.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95%+ satisfaction rates
- Master company product knowledge to provide accurate technical support
- Document interactions and update CRM systems with detailed case notes
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed KPIs for response time, first-contact resolution, and CSAT
- Identify process improvement opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to type 40+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed