Job Description
Join our award-winning customer experience team in Seattle! We're urgently seeking passionate individuals to deliver exceptional support and drive customer loyalty. As a key frontline ambassador, you'll resolve inquiries with empathy and efficiency while representing our innovative tech brand. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ resolution rate
- Document interactions accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to resolve complex escalations within 4-hour SLA
- Identify upsell opportunities through needs-based product recommendations
- Maintain 95% attendance and 20+ calls/hour performance metrics
- Participate in bi-weekly training on new products/processes
- Support seasonal peak periods with flexible scheduling (including weekends)
Qualifications
- Minimum 2 years B2B/B2C customer service experience in high-volume environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Type 45+ WPM with 98% accuracy in data entry
- Fluent English with Spanish/French bilingualism strongly preferred
- Proven ability to de-escalate tense situations with emotional intelligence
- Associates degree or equivalent professional certification required
- Availability to work evenings/weekends during peak seasons