Job Description
Join our award-winning customer support team and deliver exceptional experiences from the comfort of your home! ConnectCare Solutions is seeking empathetic and tech-savvy Customer Service Representatives to support our healthcare clients. Enjoy a competitive salary, comprehensive benefits package, and flexible remote work environment. Become part of a company that values your growth and celebrates your contributions.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution
- Maintain detailed records in CRM systems and document all interactions
- Collaborate with healthcare providers to resolve billing and service issues
- Identify opportunities to improve customer experience workflows
- Adhere to HIPAA compliance and data security protocols
- Participate in ongoing training to enhance product knowledge
- Meet monthly performance metrics for quality and efficiency
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in healthcare or tech
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including weekends
- Passion for helping others in a fast-paced environment