Job Description
Join our award-winning call center team in Columbus, OH for a dynamic night shift opportunity! We're seeking passionate individuals to deliver exceptional customer service while working flexible overnight hours. Enjoy competitive pay, comprehensive benefits package, and career advancement opportunities in a modern, supportive environment. Our upcoming hiring event guarantees on-the-spot interviews for qualified candidates.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6 months+ customer service/call center experience
- Strong verbal/written communication skills
- Ability to work independently in fast-paced environment
- Proficient with Windows OS and CRM tools
- Flexibility to work nights (10 PM - 6 AM)
- Background check and drug screen required