Job Description
Join our award-winning team as a Customer Service Representative in Philadelphia! We're urgently hiring dedicated professionals to deliver exceptional customer experiences. This is your chance to grow with a leader in customer support while enjoying competitive benefits and a collaborative work environment.
Why Apply Today?
- Immediate start dates available
- Comprehensive training program
- Health, dental, and vision benefits
- Career advancement opportunities
- Modern downtown office location
We're hosting a hiring event specifically for these positions – don't miss this opportunity to launch your career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document all interactions in CRM systems with precision
- Meet/exceed performance metrics for resolution time and satisfaction
- Collaborate with technical teams to resolve complex escalations
- Participate in continuous improvement initiatives
- Train new hires on service standards and procedures
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficient in CRM software (Salesforce/Zendesk experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset
- Available to work flexible shifts including evenings/weekends