Job Description
Join our award-winning team at Nexus Solutions Group as a Customer Service Representative and become the voice of excellence! We're seeking passionate professionals to deliver exceptional support experiences across Illinois and North Carolina. This full-time role offers immediate start, comprehensive training, and career growth opportunities in a dynamic, fast-paced environment. If you thrive on problem-solving and building customer relationships, this is your chance to make an impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Proactively identify upsell opportunities for service enhancements
- Participate in ongoing training to maintain product knowledge expertise
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with strong empathy and patience
- Ability to multitask in fast-paced settings while maintaining quality
- Problem-solving mindset with creative resolution approaches
- Flexible availability including evenings/weekends as needed
- Clear background check and drug screening required