Job Description
Join our award-winning customer service team in beautiful Colorado Springs! We're hiring dedicated professionals for daily pay positions with competitive benefits and growth opportunities. Our NYC hiring event connects top talent with remote roles supporting Fortune 500 clients. Enjoy flexible schedules, performance bonuses, and cutting-edge training – all while working from the comfort of your home office!
Responsibilities
- Handle 50+ daily customer interactions via phone, email, and chat with exceptional professionalism
- Resolve billing inquiries, technical issues, and account concerns using CRM systems
- Meet/exceed performance metrics (CSAT >90%, AHT <180 seconds)
- Collaborate with cross-functional teams to improve service processes
- Document interactions accurately in Salesforce/Zendesk platforms
- Participate in weekly performance reviews and skill development sessions
Qualifications
- 2+ years customer service experience in BPO or tech support
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent; college degree preferred
- Home office setup with reliable high-speed internet
- Passion for customer advocacy and continuous improvement