Job Description
Join our award-winning customer service team in sunny Tampa! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy a modern work environment, competitive benefits, and immediate career growth opportunities. No experience necessary – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve processes
- Participate in weekly coaching sessions
- Maintain product knowledge certifications
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (Windows, CRM software)
- Positive attitude and problem-solving mindset
- Flexibility to work evenings/weekends
- Pass background check and drug screen
- Tampa residency required (or relocation assistance available)