Job Description
Join our award-winning team as a Customer Service Representative in Kansas City, MO! We're urgently hiring compassionate professionals to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic work environment. Our hiring event on October 15th offers on-the-spot interviews and same-day offers for qualified candidates.
Responsibilities
- Handle 50-75 inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and ticketing systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in weekly coaching sessions and training workshops
Qualifications
- 1+ years customer service experience in B2B/B2C environment
- Proficient with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- High school diploma or equivalent (college degree preferred)
- Flexible availability for evening/weekend shifts
- Basic technical troubleshooting knowledge