Job Description
Join our dynamic team at Global Connect Solutions for an exclusive hiring event seeking Customer Service Representatives in Atlanta! We're offering immediate full-time roles with competitive pay and comprehensive benefits. No experience necessary – we provide paid training! This is your chance to launch a rewarding career in customer service with a company that values growth and development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing product and soft skills training
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work rotating weekends/holidays
- Must pass background check and drug screening