Job Description
Join our award-winning customer service team in Portland! Innovate Solutions Inc. is seeking passionate individuals to deliver exceptional experiences for our growing client base. As a Customer Service Representative, you'll be the voice of our brand—resolving inquiries, building relationships, and driving customer loyalty. We offer competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized.
Immediate start available for qualified candidates!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve product/service issues using troubleshooting techniques and CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure resolution
- Meet/exceed performance metrics including CSAT scores and resolution targets
- Contribute to process improvements through customer feedback analysis
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional verbal/written communication skills and active listening abilities
- Strong problem-solving skills with a customer-first mindset
- Ability to multitask effectively while maintaining attention to detail
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening