Job Description
Join Our Atlanta Team as a Local Customer Service Champion!
ConnectCare Solutions is seeking passionate Local Customer Service Representatives to join our dynamic team in Atlanta, GA. Enjoy weekly pay, comprehensive benefits, and a supportive environment where your skills shine. This role is perfect for individuals who thrive in fast-paced settings and are committed to delivering exceptional customer experiences.
As a key member of our customer success team, you'll handle inquiries, resolve issues, and build lasting relationships with local clients. We provide paid training, flexible scheduling options, and clear career advancement paths. Don't miss this opportunity to grow your career while making a real impact in your community!
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems and follow escalation protocols
- Collaborate with team members to ensure seamless customer experiences
- Meet/exceed performance metrics including resolution time and satisfaction scores
- Participate in weekly team meetings and ongoing training initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or call center experience
- Exceptional communication and problem-solving skills
- Ability to type 40+ WPM with strong computer navigation skills
- Reliable transportation and flexible availability including weekends
- Passion for helping others and representing local communities
- Must pass background check and drug screening