Job Description
Join our award-winning team and transform your career with daily pay! We're seeking passionate Customer Service Representatives to deliver exceptional experiences from our vibrant Tampa headquarters. Enjoy competitive pay, comprehensive benefits, and the flexibility of same-day earnings. Perfect for career-driven professionals seeking stability and growth in Florida's thriving business hub.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with first-contact resolution
- Document interactions using Salesforce CRM with 99% accuracy
- Collaborate with billing and technical teams for complex escalations
- Meet/exceed 85% customer satisfaction score monthly
- Participate in bi-weekly training on product updates
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficient in CRM tools (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask across 3+ communication channels
- High school diploma; college degree preferred
- Available for rotating weekend shifts
- Spanish bilingual a major plus